On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

According to ForeSee’s annual Holiday E-Retailer Satisfaction Index, this year was Amazon’s biggest holiday season ever with more than 26.5 million items ordered worldwide on its peak day.

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is simplifying product searches.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Amazon and Apple have topped the list of best mobile retailers in customer service for three years running, according to a new report from ForeSee. As mobile and bricks-and-mortar retailers ...