If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...

Do you know the name Gemma Flint? If you’re an American Airlines customer, it probably sounds familiar. Savvy users noticed that they were receiving the same messages from American's automated ...

American Airlines says they're eliminating the positions of more than 320 workers in North Texas as part of a reconfiguration of its customer service team. The reorganization, the Fort Worth-based ...

American Airlines just announced an upcoming organizational shift, aimed at refining its customer service approach, which will result in the layoff of hundreds of employees. On Monday, the major U.S.

In the high-stress arena of air travel, where delayed or canceled flights can leave passengers marooned in terminals and tethered to lengthy customer service calls, American Airlines' strategy to cut ...

American Airlines announced the layoff of hundreds of employees Monday as the carrier seeks to reorganize and improve its customer service team, according to the airline. "Today, we announced updates ...

PHOENIX (3TV/CBS 5) — Over 300 American Airlines customer service positions in Phoenix are being eliminated, the airline confirmed Monday afternoon. “Today, we announced updates to our contact center ...

Since February, when American Airlines created a stand-alone customer service division, it has announced a wide variety of product enhancements and passenger-friendly policies. Airlines editor Robert ...

Stacy Edwards, American Airlines customer service agent waits to board passengers on a flight to Grand Rapids, MI on Tuesday, May 9, 2023 at DFW Airport. Stacy Edwards, American Airlines customer ...