Add Yahoo as a preferred source to see more of our stories on Google. A woman is in the hospital, a man is on the run, and a window was shattered after a shooting at a north Houston restaurant, ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

You can’t please everybody, especially when you’re working in a coffee shop. What would you do if an angry customer kept complaining about how you did your job? This teenage girl dealt with several ...