The Philippines’ vital business process outsourcing industry (BPO) may have taken a hit during the first few months of quarantine to curb the spread of COVID-19, but true to its history of resilience, ...

Senate committee on labor chairman Sen. Raffy Tulfo emphasized the urgent need for the passage of a bill that would provide ...

With its high rates of literacy and English-language proficiency, the Philippines has long enjoyed a reputation as the contact center capital of the world. The BPO sector is currently the second-main ...

Emergence of New Job Roles: Introduction of new job roles such as cyber-security, mobile app development, social media and data science mobile app development has reduced the country's dependence on ...

As talent turnover accelerates across the Philippine BPO sector, now home to the highest attrition rates in Southeast Asia.

The coronavirus (COVID-19) has crippled the global economy, with large firms forced to cut expenses and the supply chain below them also making hard choices to let go of people or even shutting down.

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The project aims to prepare the Filipino workforce for the transition into higher value roles which lie beyond the scope of automation. The council, composed of experts, industry leaders and academics ...

Biddappa 'Sachin' Machanda, Country Manager & Vice President, ProHance Philippines speaks at the 13th Philippines SSON Shared Services & BPO Week Unveiling Transformational Strategies for Future-Proof ...

MANILA--Concerned that voice services such as those offered by call centers are stealing the limelight, Philippine software companies are getting their acts together to establish a "united front" and ...