Some customers were charged a late fee by mistake; the utility said it has since fixed the problem.

Most credit card transactions go through smoothly, but you can run into an occasional mishap. For instance, what if you buy something on sale and later see the full price charged for it on your credit ...

Some customers who switched to paying power and gas bills with bank account withdrawals saw declined payments, though DTE ...

Add Yahoo as a preferred source to see more of our stories on Google. Medical billing errors are more common than you might think, but do you look closely enough at your bills to spot them? Upstate ...

Artificial intelligence is gaining traction as a key tool for reducing billing errors as providers struggle with rising administrative burdens. A recent survey of 800 Americans and 200 healthcare ...

Gainesville Regional Utilities General Manager Ed Bielarski in a letter to Mayor Harvey Ward on Thursday wrote that a billing issue that resulted in thousands of customers being overcharged in January ...

ESCONDIDO, Calif. (FOX 5/KUSI) — Thousands of Escondido utility customers are receiving reminder notices about back fees tied to a major billing error, leaving many angry and caught off guard. “It ...

People living with Human Immunodeficiency Virus — and safety net clinics that serve them — have spent the past year on edge, ...

Customers and other interested parties have until 4:30 p.m. Feb. 28 to comment on a proposed $17.2 million settlement with PPL Electric Utilities related to major billing errors that plagued thousands ...

Billing errors in business rarely start with drama, but they often end there. Just look at O2, one of the UK’s largest mobile networks, which overcharged 140,000 customers because a long-standing ...