The British Airways customer originally posted the complaint about their December flight to the public Facebook page, “British Airways Complaints Advice,” which was then reposted by a separate ...

British Airways is our country’s flag carrier and should be a source of national pride, instead it’s beset by delays, ...

In this week's Money Problem, the Money team helps a reader fighting for a refund for a "dangerous" holiday. Send your ...

British Airways has held the first meeting of its new Customer Access Advisory Panel, aimed at engaging with members of the community to improve the end-to-end experience for its customers with ...

British Airways is reversing planned catering cuts and refining its new loyalty program, British Airways Club. The airline will restore full meal service and adjust tier points to address customer ...

Some British Airways passengers have been mistakenly charged twice after booking flights and holidays through its website this month, the airline has confirmed. It's left some £1,000s out of pocket ...

British Airways has promised to improve its customer service and reduce call waiting times after coming through its “worst crisis in our 102-year history.” Sean Doyle, the airline’s CEO, made the ...