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Caller emphasized that the account holder was in her 90s, but this call center employee couldn’t bypass verification policy
The post Caller Emphasized That The Account Holder Was In Her 90s, But This Call Center Employee Couldn’t Bypass Verification ...
The subcontractor, Ericka Holland, was hired to answer questions about federal unemployment benefits amid a surge in claims because of the COVID-19 pandemic. However, Holland overrode fraud alerts on ...
TOLEDO, Ohio (WTVG) - More than 100 people at Buckeye Broadband’s local call center will be laid off effective March 31. The company plans to outsource their jobs to a third-party company that is not ...
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