With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

eSpeaks' Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

Arbitron’s second calling center is in operation, after a 12-week training period. The calling center is in an undisclosed location in the southwestern United States and is involved in calls for the ...

Most commonly, callers are trying to find assistance with safe and affordable housing, utility assistance, transportation, ...

Every year, tens of millions of Americans collectively lose billions of dollars to scam callers. Where does the other end of the line lead? Photo illustration of a call center near Delhi, taken from a ...

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

The Biden administration is moving to lessen the importance of a controversial metric used to calculate valuable Medicare Advantage star ratings that’s been at the center of recent lawsuits.

An artist’s rendering depicts the open office concept for T-Mobile’s new customer call center, expected to open in the second quarter of 2022 in Kingsburg, California. CONTRIBUTED T-Mobile It’s been ...

Verizon Wireless announced today that it will be closing its call center in Southfield by the end of June, and the move will affect 750 employees in Michigan. Verizon Wireless spokesperson Michelle ...