Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Laurent Philonenko: The value of implementing IP telephony on ...

CallTower has introduced the new CallTower IP Call Center Suite a hosted end-to-end voice and data solution that includes the Cisco Unified Contact Center Enterprise Edition.

Today, we have a round up of recent certification launches and current education offers from Cisco and Microsoft. * Policy change for Cisco’s security certification Cisco last month changed the ...

Cisco Systems is bundling up its tools for all kinds of communication in enterprises and giving the set an appropriately broad brand name: the Cisco Unified Communications system. The range of ...

In an advisory issued on Wednesday, Cisco said its Unified Contact Center Enterprise, Unified Contact Center Hosted, IP Contact Center Enterprise and IP Contact Center Hosted products are vulnerable ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...

As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

Vcare Call Centres India replaced Avaya gear with a Cisco IP Contact Center system, according to a story in CXOtoday. It probably didn’t hurt that Cisco funds Vcare’s parent, Call Centers india. Vcare ...

Cisco Systems has agreed to buy Latigent, a vendor of call center reporting tools, and plans to integrate Latigent’s products with its unified customer contact center systems. The integrated products ...

Migration to a Cisco unified call center, along with professional management services, takes customer contact to the next level at CooperVision. Customer service is a key to success in any industry.

After Cisco Collaboration EVP and GM Amy Chang made her debut on the Enterprise Connect stage last March, industry analyst Zeus Kerravala wrote a No Jitter post titled, “Cisco's Amy Chang Shines in ...