Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...
Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...
A computer-implemented method of managing a call agent to call agent telephone call transfer, the method executed by one or more processors programmed to perform the method, the method comprising: ...
However, the industry now endorses the new CT Bus (computer-telephony bus) as a transition to an open-systems development environment that is much like that of PCs. Both equipment manufacturers and ...
AUSTIN, Texas--(BUSINESS WIRE)--Upland Software, Inc. (NASDAQ: UPLD) has announced that its InGenius computer telephony integration (CTI) software is now available as a premium application on Genesys ...
Today, we highlight two VoIP-related product announcements and point our readers to a free report on unified communications. The first announcement comes from ShoreTel, which last week released ...
Aged care specialist Hammond Care Group is deploying a new Voice over Internet Protocol (VoIP) corporate telephony system based on technology from Cisco Systems. The group runs a number of community ...
Fremont, Calif. – Bustronic Corp.'s two-slot CompactPCI backplane with H.110 for computer telephony conforms to PICMG specifications. The 7U backplane accommodates 1U low-profile telephony system ...
LONDON — Electronic Data Systems Corp. is continuing to experience problems with a welfare case management and telephony system it developed for the U.K. government and, as a result, the Plano, Texas, ...
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