When it comes to the hotel experience, there are a few things that have evolved over the years. For instance, these days, you’re more likely to see the implementation of sustainability measures (notes ...

EAGLE COUNTY, Colorado – “We’ve skied for a couple of days – what else is there to do?” Guests ask that question countless times over the course of a ski season, and the people most often expected to ...

Call centers in India are one thing. But unbeknownst to most travelers, hotels are quietly outsourcing a core position that can make or break a guest’s vacation: the concierge. After years of ...

Hotel guests have strange requests. Consider the American who asked the concierge at the Four Seasons Hotel London for a dresser to help his wife through the many steps it takes to don a traditional ...

Elite Island Resorts, a leader in all-inclusive Caribbean vacations, is now making it easier and more attractive than ever for travel agents to book their clients' trips at any of the seven properties ...

One of the major hospitality companies on the Las Vegas Strip is laying off concierge staff in nearly all of its hotels, the Las Vegas Review-Journal reported. MGM Resorts confirmed the end of the ...

“Matchmaker” isn’t a job that appears on Claudette Breve’s résumé, but she’s been responsible for more than 100 successful wedding proposals. Part-time actor Rudy Rasmussen spends much of his leisure ...

Norwegian Cruise Line launched a concierge desk exclusively for guests with reservations in the line’s top accommodations, the Haven by Norwegian. The concierge desk enables guests and travel agents ...

Most of us understand tipping at the hotel restaurant, but what about the hotel concierge? We talked to a hotel manager to ...