Hive is an interesting smart home contender because it comes from a different background to high-tech rivals like Google, Amazon and Apple; Hive emerged from British Gas, which is part of utilities ...

Sometimes a smart home product gets disconnected from the internet and can't reconnect on its own. There are many reasons why this could happen, but it's a common issue that's relatively easy to fix.

British Gas, owned by multi-national utility company Centrica, launched its connected home division Hive back in 2013 - and is often cited as one of the primary use cases for the Internet-of-Things.