Customer Review Site Kept Bad Review Based on Green Light From AI Tool, Car Auctioneer Says In its complaint, Mecum Auctions said the Trustpilot platform relied on an “AI-powered defamation tool” to ...
How important are online ratings and reviews? Our annual customer experience research found that 85% of U.S. customers say ratings and reviews help them decide if they want to make a purchase. That’s ...
When it comes to personal brands, President Donald Trump has one that’s strong and well-defined. For the last four decades—as Trump has been a key figure in business, media and politics—his brash, ...
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