Global customer engagement firm CM.com reveals Britain’s top retailers are enhancing their customer service offerings driven by a rise in WhatsApp usage and chatbot integration. In an audit of the ...

UK – Customer satisfaction has fallen to its lowest level since 2015, according to research from the Institute of Customer Service. The January 2024 UK Customer Satisfaction Index (UKCSI) is 76.0 (out ...

Probably not a headline youíd expect to read but this is exactly what happened when SJD Accountancy the UKís largest accountants for contractors, with over 10,000 limited company clients, won the ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

Ocado Retail, Octopus Energy, Boots, and Specsavers were among the winners at last night’s UK Customer Satisfaction Awards, which celebrated the UK’s best-in-class for customer service. Last night ...

LONDON, October 16, 2025--(BUSINESS WIRE)--Despite the rise of artificial intelligence (AI) in customer service, UK consumers still overwhelmingly prefer speaking with human agents — unless AI comes ...

• Skoda, Nissan and Suzuki top the table in the automotive sector. • Institute of Customer Service urges brands to invest in their service offering, as top 10 organisations for customer service show ...