Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

Twitter is introducing custom profiles for businesses in order to personalize the customer support experience within direct messages on its platform. The feature basically allows a company to identify ...

Twitter has a new customer service feature in tow, introducing custom profiles in direct messages for businesses using its service. This new feature allows businesses' service agents to respond to ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...