There’s an adage that if you have a good experience with a company, you’ll tell one person. And if you have a bad one, you’ll ...

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As gaming becomes increasingly entrenched in mainstream culture, it presents a unique opportunity for brands to rethink how they engage with consumers. There are more than three billion digital gamers ...

Building strong relationships requires showing up consistently, being transparent about what you can and can't deliver, and ...

At the end of 2023, J.D. Power released the results of its Electric Utility Business Customer Satisfaction Survey, giving utilities a glimpse into how their customers really feel. With approval scores ...

In the ever-evolving landscape of business, the concept of brand identity has emerged as a cornerstone for success. A ...

Print service providers (PSPs) need to be less transactional, and more focused on building relationships. They need to be partners with their customers, not just order-takers. Sound familiar? It’s ...

Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...

In February, Lauren Sudeyko launched her Substack newsletter, marking the start of her public journey to build her wellness brand, Sleep or Die. “Welcome to the first edition of the Sleep or Die ...

The segment of digital ticketing platforms purpose-built for primary to 12th-grade schools and universities is more competitive than one might assume, as several companies race to be the service ...