GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...
Call centers are symbols of India’s economic boom. With Anglicized names and feigned Western accents, Indians handle credit card problems and troubleshoot computers, collect debts and conduct customer ...
Powergen’s decision to withdraw its call centre operations from India last month was widely trumpeted in the national press. But a virtually simultaneous announcement that may have greater ...
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