Have you ever considered modeling your patient satisfaction goals after some of the best customer service providers in the country, such as the Walt Disney Company? In reviewing literature such as The ...

Since 86% of customers are willing to pay more for a better customer experience, your primary responsibility as a customer service representative is to provide excellent customer support, ensuring ...

Ryan Block called Comcast for what he thought would be a simple request -- to disconnect his service. What ensued was any customer's worst nightmare when talking to a service representative. AP; ...

As rapid advancements in technology continue transforming how businesses are developed in the modern world, entrepreneurs are actively exploring smarter ways to operate more efficiently and eliminate ...

Whatever business you are in — manufacturing, retail, health care, travel, high tech — you must realize that first and foremost, you are in the service business. We all know how we like to be treated ...

Here's a paradox of customer service training and customer service leadership. On the one hand, one of the keys to giving great customer service–profitable service that builds your company–is to be ...

The responsibility for exceptional service cannot be limited to frontline employees. At Disney Institute we know that however complete your overall service program, your efforts will collapse if ...

TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...