Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...
The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that provides ...
Atlassian has added a set of new social collaboration features in version 5 of its popular bug tracking tool JIRA, available as both a hosted service or as an installable on-premise application. And ...
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