Talkdesk introduces proactive AI agents to drive growth in retail and financial services

AI agents specifically designed for retail and financial services. As part of the Customer Experience Automation (CXA) platform, these AI agents enable organizations to move from reactive service ...
CMS Wire

Talkdesk Revolutionizes the Way Utilities Companies Deliver Intelligent, Seamless and Proactive Customer Experiences

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experience PALO ALTO, Calif. and PHOENIX, May 05, ...
Forbes

How Businesses Can See Value From Proactive Technology Workflows

Enterprises across the grocery, healthcare and pharmaceutical sectors are increasingly adopting advanced technologies to amplify efficiency in key areas of their business. Consider these trends: • ...
The Manila Times

Floatboat Launches: The Proactive Agent OS That Runs Work From Your Calendar

Backed by Sequoia and Welight Capital, FloatBoat turns meetings, deadlines, and routines into automated agent workflows that ...
destinationCRM.com

Calix Adds Agents and Agentic Workflows to Calix One

The next-generation Calix One platform now includes coordinated, AI-driven workflows across acquisition, experience, and operations.
Diginomica

Avoid the pitfall of building CX from a spreadsheet - Zendesk adds proactive messages to conversational experiences

Zendesk has released proactive messages – real time notifications on messaging channels such as WhatsApp or SMS or pop-up messages on a website. Whereas previous experiences may have required ...
Forbes

In 2026, Proactive Sourcing Will Be The Real Speed Advantage In Hiring

Casey Marquette is a seasoned Fortune 50/200 security strategist & CEO at Covenant HR, empowering elite recruiting teams across industries. Speed still matters in recruiting. Candidates move quickly, ...