CMS data reveals patient complaints against hospitals are rising sharply, illustrating oversight gaps and trust issues that demand CEO attention. Hospital leaders face a growing concern when it comes ...

All hospitals are focused on improving patient experience, a priority that has been proven to not only affect HCAHPS scores, Press Ganey survey ratings and CMS reimbursement policies, but also leads ...

Patient complaints represent a critical yet underutilised resource for driving quality improvement in healthcare systems across the globe. Increasingly, research demonstrates that systematic analysis ...

Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

Getting a complaint to stick in Michigan’s mental health system isn’t easy, an MLive investigation revealed. In 2023, 73% of complaints were found to be unsubstantiated and never investigated any ...

For physicians, accepting higher industry payments was linked to more unsolicited patient complaints. One possible reason for the association may be that physicians who see more patients have more ...

Negative patient reviews can feel like setbacks, especially when they overshadow the time, consistency and care invested in building your reputation. It’s natural to feel frustrated or even defensive ...

Background: Patient complaints are viewed as indications of dissatisfaction with the service received or experience at a health care institution. The prediction of patient complaints is not clearly ...

Successful businesses respond to customer complaints. It is not the same with locked psychiatric facilities in Alaska. I estimate that over 600 psychiatric patient complaints annually go to what I ...

TORONTO — A growing number of people are filing complaints to Ontario's patient ombudsman office, which says it wrapped a record number of investigations last year including a case where a person was ...