Carnival Cruise Lines has reorganized its contact centers and customer support areas, including all sales functions, to enhance customer service, the cruise company said. The reorganization created a ...

Do you remember The Ed Sullivan Show? There was a performer, Erich Brenn, who would come onstage and spin plates. He d set up a table with a rack of long dowels, put a plate on top of each dowel and ...

"May you live in interesting times," the oft-quoted wish that purports to be a blessing but is a curse, seems apt for our times. Few sales leaders will have lived through such "interesting" times. The ...

When sales start to rapidly roll in for a company, there may be an immediate urge to capitalize on the momentum by hiring more sales staff— however, there are many things to consider before making ...

Although Sales and Marketing work closely together, they don't always see eye to eye—whether in the metrics they're tracking or the approaches they use. But that isn't to say the teams should work in ...