More than 60 years of experience has been wiped from the top of Corrective Services NSW, with two of its most senior figures ...

In short: People unable to leave their house cannot obtain a photo ID because Service NSW requires an in-person visit. Transport for NSW says the requirement is necessary to prevent incidents of ...

Add articles to your saved list and come back to them any time. Senior executives at Service NSW will be made redundant as part of a government plan to cut about 125 jobs and move more services online ...

NSW motorists can use a digital vehicle registration certificate and receive renewal reminders as push notifications through their Service NSW online accounts. The digital vehicle registration service ...

Millions of NSW residents have been unknowingly overcharged a total of $144 million in illegal merchant fees over the past eight years, the state government has said. Millions of people wrongly hit ...

Customers planning to visit a Service NSW office can now receive real-time updates on their estimated waiting time via a smartphone, allowing them to choose the most convenient time to call in.

More than 180,000 New South Wales residents are believed to have been caught up in a major cyber security breach after a state government department was compromised earlier this year. Service NSW ...

The race is on to find the next Corrective Services Commissioner following Peter Severin’s retirement. See our list of the top 10 people to replace him. Cast your vote here. On June 7, NewsLocal broke ...

Add articles to your saved list and come back to them any time. Services NSW has been forced to apologise after it incorrectly told 25,000 people their personal identities, including passports and ...

The NSW government has launched a major new customer experience survey to better capture ease, satisfaction and trust in public services. The new experience survey, known as CXS, is believed to be the ...