One thing I really like about the new edition of Juran's Quality Handbook: The Complete Guide to Performance Excellence by Joseph Defeo and J.M Juran is that the word "customer" is used 578 times. All ...

Few businesses can grow or even survive without setting goals or making plans. That's why strategic management matters. Strategic planning looks at the organization's goals and plans and figures out ...

Strategic planning refers to what a business wants to do, while strategic management refers to how it's going to do it, explains management strategist Deron King of business consulting firm WIPFLI. A ...

Morgan Palmer is CTO of ETQ, helping customers achieve success by attaining new levels of excellence through quality for over 25 years. Every company strives for quality in its products, services, ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New School ...

Strategic management in the public sector encompasses the formulation and execution of policies and plans that align governmental operations with long‐term objectives. This field integrates planning, ...

In the demanding landscape of pharmaceutical quality control, the transformation of a leading pharmaceutical company's quality systems reflects leadership and strategic quality management. Led by ...

DQM is becoming a core capability for organizations that need to make better decisions with data. What are the responsibilities of different roles in DQM? Image: WrightStudio/Adobe Stock Data quality ...

In an era where healthcare quality directly impacts millions of lives, Varun Rana has emerged as a transformative force in pharmaceutical and consumer product manufacturing, bringing 20 years of ...