Facebook today announced initial testing of the Support Dashboard, a feature that allows you to see what happens after you click the "Report" button. The social networking giant says the feature is ...

Today, Facebook is launching a redesign of its Help Center, with the goal of making it easier for Facebook users to find the information they need and get answers to their questions about the social ...

User support hasn’t been a strong suit of Facebook for as long as I can remember. The word among many users that I know is that they feel like submitting suggestions or complaints to the company feels ...