When it comes to providing a smooth support experience in order to delight and retain customers, there isn’t a one-size-fits-all solution. That’s why it’s important to stay updated on the latest ...

CHICAGO--(BUSINESS WIRE)--S-NET Communications, a leader in cloud-based business communications and networking services, today announced the launch of S-NET Engage, a comprehensive, multi-flow contact ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (NASDAQ: VRNT), The Customer Engagement Company ™ today announced its Open CCaaS™ (Contact Center as a Service) Platform has been named the winner in the Best ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Let’s say you run a straightforward business that requires a single, one-off software solution to manage that business. What do you do? The answer is easy. You research by reading reviews and ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

This article is part of a VB Lab Insights series paid for by Capital One. What possibilities arise when we bring meraki to our work? Meraki is a Greek term for “doing something with soul, creativity, ...

Today's customer journey requires interacting with users across multiple touchpoints. Purpose-built AI can help streamline customer touchpoints and history to help meet CX expectations. NICE offers ...

Oasis Labs, the privacy-focused blockchain cloud-computing platform, and Equifax Inc. today announced a partnership to build a “Know Your Customer” identity management platform for companies seeking ...

Cognigy's AI solutions are designed to transform customer interactions by delivering fast, personalized and intelligent support. Trusted by industry leaders worldwide, Cognigy equips service teams ...

Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...