Popular video conferencing app Zoom is adding a new business offering: Zoom Contact Center for customer service. It’ll have more than 100 features at launch and will cater to the agents, supervisors, ...
Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions. Today, Zoom Video Communications, Inc. announced Zoom Contact ...
Zoom Video Communications and ServiceNow have inked a partnership agreement to use each other's technology for work-anywhere experiences. Zoom has deployed ServiceNow's Customer Service Management ...
Zoom unveils Virtual Agent 2.0 to power smarter, autonomous customer support via next-gen agentic AI
SAN JOSE, Calif., June 12, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now ...
Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. (Photo by FRANCK FIFE / AFP) / RESTRICTED TO EDITORIAL USE - ...
Zoom Communications Inc. and ServiceNow have announced plans to integrate Zoom CX with ServiceNow's Customer Relationship Management (CRM) and IT Service Management (ITSM) systems as part of the ...
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