The top practices convert 75% of calls to appointments. But if you don’t train your front office team, you end up with the industry average of a 35% call conversion rate. That means you’re leaving ...

When patients call your practice, they're interested in learning something about your practice and in making an appointment. However, if their questions can't be answered, they may go elsewhere, ...

To convert more unreimbursed telephone calls into appointments, you must have appointment slots available. Most of these visits will be quick visits, or as one family practitioner put it to me ...

Once again, imagine you are making a telephone call. This time you are arranging an appointment to see someone. What phrases might you use or hear?

I got my appointment but want to make you aware that your attempts to contact many seniors may be going unanswered due to SPAM filters or customers not answering calls from numbers they do not know.

Don’t you hate the feeling when your phone call goes unanswered–again? You’re trying to achieve something important and get in front of powerful people. But they aren’t returning your calls.

The torrent of telephone calls pouring into your practice each day can make it a challenge to keep up with the patients you need to see in the office. Test results, medications, referrals: The ...