Kurt "CyberGuy" Knutsson explores how you can help troubleshoot a computer issue remotely on Windows or a Mac. There are a variety of options.

Because I have a little too much free time while visiting family right now, I'm attempting to get reach the GUI of a Mac (running Leopard) that I can normally access via Screen Sharing when I'm at ...

There's lost of ways to help your friends and family solve their tech problems. You can send them links to Lifehacker articles, tell them how to fix a problem over the phone, or you could fix the ...