This is one example of how NiCE and Salesforce are enabling seamless orchestration of complex customer journeys across every touchpoint, with real-time decisioning, workflow automation, and ...

Salesforce is laying the foundation for a generative AI-driven workflow system, and it’s in the early stages of working with customers on this capability, says Liam Doyle, senior vice president ...

Parker Harris Salesforce has announced plans to integrate Einstein GPT and Data Cloud with its workflow automation offering Flow, so that users can create and adapt automated workflows using ...