Contact center as a service vendor Amazon Connect debuted multiple new features today, including Predictive Insights (PI), Assistant for Managers (AM), Testing and Simulation (T&S) and Conversational ...

It’s a new location for Enterprise Connect, and a new evolution for discussions around AI. But, key operational challenges in ...

As AI becomes native to UC, clarity on data ownership will shift from being a background legal issue to a frontline ...

Transcription is key to AI, but a call's full meaning can get lost in plain text. Modulate’s approach aims to deliver ...

The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent ...

Mission Control AI debuted Swarm, its synthetic labor platform on February 24, 2026. After a year in limited release, Mission ...

Mitel Edge enables local-only comms deployments; Workforce Experience simplifies the unified comms experience for workers.

As enterprise telecom pro Darin Ward explains, the cloud-native, AI-powered service is finally ready for enterprise-level customers.

Agentic AI-powered agents can autonomously perform tasks that previously required a person. And they do so just as well and ...

Confusing naming conventions, uncertain ROI and growing compliance concerns are among the barriers to wider adoption.

As AI agents execute more workflows and resolve more defined problems, customers will expect pricing that reflects those outcomes.

In many organizations, the most successfully integrated and adopted AI is embedded into workflows quietly, reducing employee resistance.