By Dikshant Dave, CEO, Zigment While sectors like retail and healthcare have rapidly adopted conversational platforms, the ...

A growing number of chief execs believe their businesses have lost the point of marketing, according to a McKinsey report ...

Sabre Hospitality announced the latest enhancements  to SynXis Concierge.AI, extending AI capabilities to the SynXis Booking ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

While progressing into 2024, WhatsApp maintains its impressive expansion as the top messaging platform globally. Having close to three billion monthly active users, it has evolved from a basic ...

In this crowded digital ecosystem, conversational AI delivered via platforms like WhatsApp is emerging as the preferred channel for customer service, dramatically changing how businesses interact ...

This powerful combination improves both customer service and lead generation ... your business to use WhatsApp’s massive user base, offering personalized, AI-driven support through a platform ...

But AI has advanced significantly. Chatbots powered by WhatsApp Business API ... show how financial institutions and customer service businesses have seen up to 70% of customer inquiries resolved ...

To improve the quality of its customer support, WhatsApp is working on a feature that will use AI to generate messages that are more relevant and helpful for users. WhatsApp is using a secure AI ...