MONROE, La. (KNOE) - The Ouachita American Job Center Partnered with Amazon for a three-day hiring event. The hiring event ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.

Amazon recently told staff with disabilities that it was adding a more rigorous vetting process to approve working from home, both for new ...

New ‘multilevel leader review’ can take weeks and has prompted concerns that affected corporate workers will give up and quit ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...