Avatarmy OÜ today announced the launch of Europe's first fully conversational AI avatar platform purpose-built for real esta ...

You know that feeling when a sales rep calls a customer, promises delivery on a product that''s actually backordered, and you ...

Voice AI agents for appointment-scheduling calls can represent a great opportunity to optimize the bottom line while not ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

Agencies can apply artificial intelligence more strategically by unifying Contact Center as a Service solutions and customer ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...

The CRM and CCaaS sectors have always complemented each other, but the solutions are expanding into each other’s space. Many are predicting that the sectors will converge and that CRM will prevail.

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to prediction to conversations to creation, the next big step being agentic AI ...