Flexible contact centers use AI, cloud platforms, and on-demand agents to adapt to demand, reduce costs, boost resilience, and enhance customer experience.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

President doesn’t mention Minneapolis killing by Border Patrol even as GOP senators start calling for the homeland security secretary to lose her job over it ...

Agents report stronger communication, more development opportunities and a renewed sense of purpose as technology reshapes their work MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and ...

(GLOBE NEWSWIRE) -- roverIQ has launched Ava, an AI-powered voice assistant built exclusively for hotels using StayNTouch as their property management system. The new solution addresses a critical ...

These fraudsters need to be taught a lesson.

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and home services. Home services and remodeling companies depend on the telephone more ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Vulnerabilities in the contact center solution can result in authentication bypass and remote code execution. The networking company also warned of new attacks on previously patched firewall products.

Capricorn Co-operative, Australasia’s largest automotive cooperative, supports over 28,000 members, including mechanics, panel repairers, auto electricians, and commercial vehicle businesses across ...