In addition to the new agents, Zendesk is also rolling out new analytics capabilities, intended to help administrators better understand instances in which an agent makes a mistake. These capabilities ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

The new global hub will offer multilingual consulting in English, Spanish, and Portuguese, assisting clients across the Americas using Salesforce's Agentforce platform.

Evrima Chicago NAPERVILLE, IL / ACCESS Newswire / September 24, 2025 / Snapshot Name Jozlyn Hall, MSW, PhD, PsyD Role Mitigation Specialist, author, consultant Base Waterford, Connecticut Notable work ...

Should you need technical assistance, click on the Help widget located on ... your data fully with the entire Salesforce Platform. And it's going to provide 3 core benefits. First, it's going to allow ...

This week, China Chopper, a U.S. DHS high value system and a global cybercrime crackdown. Stellantis disclosed a breach. SolarWinds tried again. Auto insurance data ...

Snowflake, Salesforce, dbt Labs, and other leading industry partners launch Open Semantic Interchange (OSI) to standardize ...

Acting Assistant Attorney General Matthew R. Galeotti speaks during a press conference at the U.S. Attorney’s Office on August 25, 2025. A London teenager is facing a maximum 95 years in prison for ...

Instagram is seeing a new trend. It involves using AI to create saree edits. Users can transform their photos into Bollywood-style images. Google's Gemini AI is used for this. Users need a photo and a ...