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Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

Microsoft just announced a $30 billion investment in its U.K. artificial intelligence infrastructure. Amazon a few months ago pledged more than $54 billion to expand its cloud infrastructure and ...

Microsoft Corp. (NASDAQ:MSFT) CEO Satya Nadella called Palantir Technologies Inc.‘s (NASDAQ:PLTR) Forward Deployed Engineer model “fantastic” at a Y Combinator event, prompting industry debate about ...

Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...

The report underscores how intelligence on demand, hybrid human-AI agent teams, and evolving workplace structures are reshaping business operations and talent strategies. As organizations worldwide ...

In this video, I walk you through everything you need to know to start using Microsoft Word. Whether you're brand new or just need a quick refresher, I show you how to open the program, start a new ...

BELLEVUE, Wash., Feb. 13, 2025 /PRNewswire-PRWeb/ -- Today marks a major milestone in CRM innovation with the launch of Avid CRM, a cutting-edge platform that integrates seamlessly into Microsoft ...