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6:35
YouTube
BMC Helix Product Documentation
BMC Remedy ITSM: Understanding Product Categorization
This video shows you how product categorization is used in BMC Remedy ITSM and related applications and some basic information about how it is configured. After watching, you should be able to determine which categories to create for your environment and what information to gather before creating them.
15.2K views
May 4, 2012
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