40+ Customer service training ideas, topics & exercises for building exceptional teams
40+ Customer service training ideas, topics & exercises for building ex…
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"Customer service is everything," says MTA bus operator trainer/instructor Harry Respass. While safety is always the first priority he teaches to his bus operator trainees, he says his overall goal is to get them to make customers feel like they are valued, treated well and welcomed back with every trip they take. | Maryland Transit Administration
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