Do you know what to do in a power cut? | Northern Powergrid

Meet Susan - a Priority Service Membership (PSM) Super-Hero! 🦸‍♀️🦾 After her shift ends at Northern Powergrid she turns her attention to serving vulnerable people - sharing information to help them if their lights go out, so they’re prepared today and safe tomorrow. She uses her extensive network and contacts to engage with local people, visiting schools, GP and health surgeries, to drop off leaflets promoting our free PSM, which provides extra support and advice before, during and after a pow

Celebrating our Customer Service team 🎉🤗 This week we've been recognising the incredible work our Customer Service department do to support our customers. Our executive team spent yesterday morning in our contact centre, listening in on calls and hearing from the team about the rewards and the challenges they face every day. Today we've been celebrating colleagues who have been nominated by their peers for their hard work and great attitudes showing other team members exactly how to give our c

#Conference | Today Louise Lowes, our Director of Customer Service, was speaking at the Utility Week #CustomerSummit in Birmingham about our work to increase customer engagement in energy efficiency. Louise discussed how we're supporting communities to become more energy resilient and what support we provide to vulnerable customers to help them understand what help and advice is available. Also, how we're supporting customers to a low carbon transition as we move towards #NetZero. Learn more abo